Eviden, part of the Atos Group, with an annual revenue of circa € 5 billion is a global leader in data-driven, trusted and sustainable digital transformation. As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing and security, it brings deep expertise for all industries in more than 47 countries. By uniting unique high-end technologies across the full digital continuum with 47,000 world-class talents, Eviden expands the possibilities of data and technology, now and for generations to come.
Main Responsibilities
- Provide application support for business applications, ensuring their availability and performance.
- Follow the incident management process. Deliver investigation and resolution of application issues (incident requests).
- Communicate to the internal development team the more complex issues and follow up their timely resolution.
- Fulfill standard operational changes (service requests).
Job Requirements
- Communication of all repetitive issues and opportunities for improvement of the systems and interfaces to Business Solutions and Systems Delivery departments.
- Preparation and update of technical documentation.
- Provide excellent customer support service.
- Work under strict deadlines (Operational Level Agreements and Service Level Agreements).
- University degree in Information Technologies/Computer Science or other technical education.
- Experience in delivering IT support service, following ITIL service delivery standards.
- Experience in the support or implementation of business systems will be considered as advantage.
- German B2 is a must.
Skills and Experience that will be an advantage:
- Work experience in support of mobile apps and their backend
- Work experience with ERP, CRM systems.
- Strong troubleshooting and analytical skills
- SQL knowledge
Our offering:
- Additional paid leave
- Food vouchers
- Medical care incl. dental care, glasses, etc
- Flexible hours
- Home office
- Discount for sports cards
- Learning Hub
Let’s grow together.
При интерес може да кандидатствате тук: https://jobs.atos.net/job-invite/513290/
РУ "Ангел Кънчев"